Return Policy
Due to the personal care and hygiene nature of ODIVA Aftershave Wipes, we do not accept returns on opened or used products. Returns are accepted only in the following cases:
- Product received damaged or defective
- Wrong product/variant delivered
- Missing items from the order
To raise a return request, please contact us at care@odivaindia.com within 48 hours of delivery, along with an unboxing video or photo as proof.
Cancellation Policy
Orders can be cancelled free of cost before they are dispatched. Since orders are typically shipped within 24–48 business hours of placement, please reach out as soon as possible if you wish to cancel. Once an order has been shipped, it cannot be cancelled.
To cancel an order, email us at care@odivaindia.com with your order number.
Refund Policy
- Refunds are processed only for approved cases — damaged, defective, wrong, or missing items.
- Once approved, refunds are credited to the original payment method within 7–10 business days.
- For orders cancelled before dispatch, a full refund is issued within 5–7 business days.
Replacement Policy
For damaged, defective, or incorrect items, we offer a free replacement in place of a refund, subject to verification and stock availability.
Damage/Tampering Claims
Please inspect your package at the time of delivery. Any claims for damaged or tampered packaging must be reported within 24–48 hours of delivery, along with photo or video evidence, to care@odivaindia.com.
